Refund Policy
Legal Notice
The explanations and information on this page are general, high-level guidance on how to draft your own refund policy. They do not constitute legal advice or a recommendation as to what you should do, as we cannot know in advance the specific refund terms you wish to establish between your business and your customers. We recommend seeking legal counsel to help you understand and create your own refund policy.
Refund Policy - The Basics
A refund policy is a legally binding document that defines the legal relationship between you and your customers regarding if and how you will grant refunds. Online businesses that sell goods are sometimes required—depending on local laws and regulations—to present their return and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. A clear policy can also help you avoid legal claims from customers who are dissatisfied with the items they purchased.
What to include in the refund policy
In general, a refund policy often addresses these types of questions: the time frame for requesting a refund; whether the refund will be total or partial; under what conditions the customer will receive a refund; and much more.