Refund Policy
Legal Notice
The explanations and information on this page are general, high-level guidance on how to draft your own refund policy. They do not constitute legal advice or a recommendation as to what you should do, as we cannot know in advance the specific refund terms you wish to establish between your business and your customers. We recommend seeking legal counsel to help you understand and create your own refund policy.
Politique de remboursement - les bases
A refund policy is a legally binding document that defines the legal relationship between you and your customers regarding if and how you will grant refunds. Online businesses that sell goods are sometimes required—depending on local laws and regulations—to present their return and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. A clear policy can also help you avoid legal claims from customers who are dissatisfied with the items they purchased.
Ce qu'il faut inclure dans la politique de remboursement
D'une manière générale, une politique de remboursement aborde souvent ces types de questions : le délai pour demander un remboursement ; le remboursement sera-t-il total ou partiel ; dans quelles conditions le client recevra-t-il un remboursement ; et bien plus encore.